Privacy & Cookie Policy

Privacy Policy

The Carpet Bureau Ltd
Our contact details:
Name: Bryan Robison
Address: 222 Battersea Park Rd, London, SW11 4ND, United Kingdom.
Tel: 020 7720 9072.
Email: bryan@thecarpetbureau.co.uk

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• When you make enquires about our services
• When you speak to us on the phone or in person
• When you email us or write to us

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting bryan@thecarpetbureau.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information

We use the information that you have given us in order to:

• Provide you with our products and services
• Provide you with information about products and services

Your information is securely stored at 222 Battersea Park Rd, London, SW11 4ND, or on computers owned by us. We keep your information for 6 years. We will then dispose your information by secure destruction methods unless there is a legal obligation to retain the data.

Your data protection rights

Under data protection law, you have rights including: Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact Bryan Robison, bryan@thecarpetbureau.co.uk, Tel: 020 7720 9072, 222 Battersea Park Rd, London, SW11 4ND if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: Bryan Robison, bryan@thecarpetbureau.co.uk, Tel: 020 7720 9072, 222 Battersea Park Rd, London, SW11 4ND.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk